My Personal Mission Statement: The passion for continuous learning and growth, coupled with the compassion to engage with care, forms the perpetual foundation of my success.
My Values: My approach is rooted in being service-minded, client-centric, and consistently value-added. Service orientation involves listening, adapting, communicating, and delivering throughout the engagement process. Being client-focused means empathizing, partnering, sharing, guiding, and fostering trust with transparency and clear intentions. The value-added aspect is centered on fulfilling, supporting, and ensuring a lasting constructive and progressive level of attainment, prioritizing effectiveness over efficiency.
My Commitments: People are at the heart of everything. Treating, collaborating, engaging, and cultivating purpose define my relentless commitment to every client and situation. My services are dedicated, disciplined, and governed with care, aligned to the purpose of the client and organization.
My Principles: Guided by key principles, I believe in contribution over titles, status, or size. The essence of any organization lies in value creation, with financials being a byproduct. The core is the assembly and harmony of people, activities, and value streams. My guiding principles are as follows:
- Put people as first above everything else
- Value opinions and views equally, fairly, and consistently
- Make decisions with expected value risks not uncertainty
- Emphasize progress before results
- Embrace failure with learning opportunities
- Act with boldness, substance, and reason
My Expertise: With 25 years of leadership, I bring unique capabilities in strategy consulting applicable to any industry or organization size. My core competencies lie in assessing processes, systems, and people systematically and analytically. Developing a strategic framework, outlining initiatives with metrics, and supporting execution align with my expertise. Continuous improvement with sustainable, long-term solutions is my emphasis.
Mohamed Zarrugh
You have more than just my signature in each and every interaction and engagement.
One admirable and inspiring leader, Hubert Joly, in his famous turnaround of Best Buy, points out that companies don’t focus enough on transformational effectiveness in creating greater value.
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My 8-step Engagement Process:
- Client Consultation: Understanding needs, building relationships, assessing means.
- Problem Statement Formation: Defining scope, framing premise, outlining objectives.
- Current-State Assessment: Configuring processes, mapping practices, measuring gaps.
- Analysis & Discovery: Assembling analysis, transforming thoughts into insights.
- Findings & Recommendations: Framing insights into a compelling story, positioning factors into action plans.
- Future-State Framework: Detailing change elements, answering unknowns, closing gaps.
- Initiative Development: Listing key efforts, integrating with strategic objectives.
- Strategic Planning on Execution & Delivery: Applying change management, monitoring progress for continuous improvement.
Key Topics of Engagement:
- Strategic Planning
- Operations Management
- Value Proposition Analysis
- Performance Management
- Change Management (CM)
- Lean Management
- Process Improvement
- Business Process Automation (BPA)
- Product Development
- Digital Transformation
- Enterprise Process Mapping
- Customer Journey Mapping
- Customer Experience (Net Promoter System)
- Customer Service Design
- Customer Lifetime Value & Retention
- Quality Assurance
- Risk Management
- Job Design
- Knowledge Management
- Customer Relationship Management (CRM)
- Enterprise Resource Planning
- Analytical Process Development (SQL based tools)
- Systematic Process Development
- Analytical Model Development
- Metric & Reporting Development
- White Paper Design & Delivery